Frequently Asked Questions
At Sequre, we believe protection should be simple and transparent. Here are some of the most common questions our customers ask — so you know exactly how our plans and services work.
How do I raise a claim?
- +91 926 683 2333/ +91 926 681 1669
(10 AM to 7 PM, 7 days a week, excluding national holidays)
- sales.support@sequre.co.in
Our team will guide you step by step until your device is serviced.
FAQ's
Where will my device be repaired?
All repairs are carried out only at brand-authorized service centers to ensure quality and warranty compliance.
Is Sequre available across India?
Yes, Sequre has a pan-India partner network with logistics support for customers nationwide.
Do you offer free pick-up and drop?
Yes, Sequre provides free pick-up and drop service in eligible locations, so you don’t have to worry about visiting the service center yourself.
What does Extended Warranty cover?
Extended Warranty covers mechanical and electrical failures that the manufacturer’s warranty would normally cover — after the brand warranty ends. Repairs are done only at authorized service centers.
What does Accidental & Liquid Damage (ADLD) cover?
ADLD covers damage caused by accidental drops, liquid spills, or liquid ingress. Sequre coordinates quick and reliable repairs through brand-authorized centers.
What does Screen Protection cover?
Screen Protection covers cracked, shattered, or broken displays due to accidental and liquid damage. The plan ensures a hassle-free claims process at authorized centers.